Support

Support2019-03-08T10:35:17+11:00

Total Telco Support Options

Total Telco takes support seriously.

Should you be having issues with any of our products or services, please get in contact with our support team. Please have with you any passwords or login details you require to access your service. We suggest having a copy of your bill with an invoice number on it, so that we can pull up your account details if needed.

Our support team can be contact on 1300 484 511

Additional contact details are available on our Contact Page.

Frequently Asked Questions

I have been told copper will be shut down in my area. How will that effect me?2019-03-08T10:14:28+11:00

As NBN is slowly rolled our Nationally by NBNCo, areas will have their Copper Services shut down. Typically, a year or so after NBN has been rolled out to an area, copper services will be migrated to NBN. This will effect services such as analogue telephone lines and ADSL internet services. If you have either of these services, it might be worth calling us to discuss options.

Do you have ADSL modems available?2019-03-08T10:10:21+11:00

Yes, when ordering a service from us, we list optional modems with our plan choices. We can also provide devices once off by calling us.

Do you have modems and routers available for NBN2019-03-08T10:08:46+11:00

We sure do. When ordering a NBN service from us, we will list compatible choices. We also can provide routers/modems once off. Call us for more details.

When will NBN be available at my address?2019-03-08T10:06:30+11:00

You can check by going to our Site Qualification Tool

If NBN is not currently available at your address, the best thing to do is to call us and ask to be placed on our NBN Waiting List. This way, we can notify you as soon as NBN is made available in your area..

How can I check if EFM is available at my address?2019-03-08T10:03:26+11:00

You can check by going to our Site Qualification Tool

When the results are returned, look for any of the EFM results. If they say yes, then you can get EFM at your address. If EFM is not available, you might see alternative connection methods.

How can I check if ADSL is available at my address?2019-03-08T10:02:21+11:00

You can check by going to our Site Qualification Tool

When the results are returned, look for any of the ADSL results. If they say yes, then you can get ADSL at your address. If ADSL is not available, you might see alternative connection methods.

How can I check if NBN is available at my address?2019-03-08T10:00:59+11:00

You can check by going to our Site Qualification Tool

When the results are returned, look for any of the NBN results. If they say yes, then you can get NBN at your address. If NBN is not available, you might see alternative connection methods.

Do you provide routers with your NBN products?2019-03-08T09:56:08+11:00

Some NBN products include a router and others do not. The following NBN products come with a termination device/router to provide you with an ethernet connection.

FTTP
FTTB
HFC

FTTN and FTTC terminate in copper and require a router. We can provide this if you do not have a suitable router. We provide this option at order time. Alternatively, you can visit our store to purchase one.

If you would like a WiFi router, then we can also provide this as an option.

What are your general billing terms?2019-02-28T04:19:23+11:00

Generally we bill our customers at 14 days in advance. We can however customise this to your needs.

Can I port my existing phone number over to Total Telco?2019-02-28T04:17:24+11:00

Yes, Total Telco Group can port over your current phone numbers over to our switches for you.

Does Total Telco provide services nationally?2019-02-28T04:12:10+11:00

Yes, Total Telco provides services across Australia. Our head office is in Sydney, however, we provide services nationally from our Sydney office.

Where do I get my NBN or Fibre service settings from?2019-02-28T04:13:11+11:00

When you subscribe, we email you with your service settings and your portal login details. If you have lost these details, either call us to email us and we would be happy to provide these details for you. For security reasons, we don’t post generic details here.

Does your hosted voice product have an IVR function?2019-02-28T04:14:07+11:00

Yes, our hosted voice has a raft of features. All of our hosted voice packages come with full IVR functionality. We don’t make you pay for for stuff like this.

Do you still provide or support ISDN/Multiline lines?2019-02-28T04:14:54+11:00

Yes, if you are in an area that still supports ISDN or multiline digital phone channels, we can provide and support them.

Do you offer dark fibre services?2019-02-28T04:16:04+11:00

Yes, we can provide both managed and unmanaged fibre services. We can provide dark fibre to support bandwidths upto 10Gbps.

Do you provide routers and hardware?2019-02-28T04:16:43+11:00

Yes, we currently provide routers, VoIP telephone handsets and switches. We are currently completing our online store, however, you can contact sales and they would be happy to help you with pricing.

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