Hi All,
Tonight, we changed email from one system to another. It might take a few hours for the email DNS entries to propagate, so email might be unreliable for the next 12 Hrs or so.
Total Telco Group Team,
5/3/23 Ok, I am still having trouble with this. Since Microsoft no longer supports POP email collection, we have had to use a gmail address as a temp fix. At least, replying to tickets now via email will get to us, but won't be inserted into the ticket. Until this is fixed, pls login to the ticket system to reply to tickets, please don't reply ... Read More »
We’ll be taking a small break from Wednesday the 21st December 2022 until Wednesday the 4th Jan 2023. Obviously, over that time, we’ll be monitoring systems and catching any faults you may have. (if you have access to the ticketing system, pls log faults/requests through that), otherwise, email is fine. We would like to take this opportunity ... Read More »
Vocus has a problem with their NBN provisioning portal. The issue is apparently with NBN.
Currently, we can limited vsibility of current NBN services, but cannot modify existing NBN services or order new NBN services.
Service reported 1am 13/12/22
Currently NBN is working on the issue, currently no ETR.
Updated 13/12/22 10:15pm
The Vocus NBN provisioning system is currently down.
As a result, we can't provision any NBN services currently.
We will advise once resolved.
Total Telco Group Management.
Dear Valued Partner, Please be advised that Vocus planned maintenance work is scheduled in Applecross, Bassendean, Cannington, South Coogee, Doubleview, Geraldton, Hilton, Katanning, Kelmscott, Mullaloo, Bentley, Pinjarra, and Subiaco WA at the below mentioned time. Due to this, NBN services connecting through this location will have an outage of ... Read More »
Dear Valued Partner, Please be advised that Vocus planned maintenance work is scheduled in Kensington, Hamilton, Nowra, Lidcombe, Woolongong, Glebe, Campbelltown, Lakemba, and Queanbeyan NSW at the below mentioned time. Due to this, NBN services connecting through this location will have an outage of up to 15 minutes during the advised ... Read More »
Dear Valued Partner, Please be advised that Vocus planned maintenance work is scheduled in Toowoomba, QLD at the below mentioned time. Due to this, NBN services connecting through this location will have an outage of up to 60 minutes during the advised period. However, should any issues arise the total maintenance window will be utilised. Start ... Read More »
Coverage map is here:
https://www.optus.com.au/about/network/coverage
If you are interested in plans and pricing, feel free to call us on 1300 484 511, or call Steve directly on 0418111068