Voice Switch will re upgraded at 3am 5/5/21

Sip6 and Sip7 will be taken offline for 15- 30 mins at 3am tomorrow morning (5/5/21).

We will be performing software upgrades and node reconfigurations.

Servers should be back up by 3:15am to 3:30am on the 5/5/21

Regards,

Total Telco Group

4th May 2021
Sip6 Voice switch was restarted this morning

Voice switch sip6 was restarted this morning at 11:40am   Service was impacted for approx 5 mins   Currently, there is a certificate warning on the web interface. We have asked the PABX maintainer to investigate. For now, you just need to select Advanced and click "Proceed to sip6.totaltelco.com.au (unsafe)" in your ... Read More »

3rd May 2021
NSW NBN Outage

  Outage Start Time 25/03/2021 06:30 AM Outage End Time   25/03/2021 10:38 AM   Affected Services NBN Services  Impact            Major Status            Resolved Description        Dear Valued Partner,   Please be advised that the major incident impacting various POIs in NSW is now resolved.   The ... Read More »

25th Mar 2021
Voice Server Upgrades with new GUI

Hi All, We have just upgraded all voice servers this evening. The upgrade brings multiple feature upgrades and fixes. The main change you will notice will be the new upgraded switch interface. Essentially, the interface operates the same, however, it has been upgraded with a new improved/modern look. Regards, The Team at Total Telco Read More »

18th Mar 2021
Email to tickets to create a ticket for you

Hi All, We have another update to the ticketing system. Now, you can simply email tickets@totaltelco.com.au and whmcs will create the ticket for you and pop it into our tickets que. It isn't smart enough to for example, determine what department to place the ticket into and it isn't smart enough to for example fill out the ticket fields in ... Read More »

26th Feb 2021
Reply to support tickets fixed

Hi all, A few months back, we accidently disabled the ability to reply to support tickets.  We have finally got around to fixing it, so you can now reply to our support tickets, without having to log in all the time.  Pls remember to remove signatures and unnecessary stuff in the bottom of your email, it is best to just reply with pure ... Read More »

24th Feb 2021
Voice Server sip6 and sip7 updated 11pm 26/12/20 AEST (Tonight) - Complete

Hi All,

We will have a brief outage tonight of sip6 and sip7 voice switches as we move these servers over to a new hardware node.

Expected outage time will be 15 minutes (From 11pm - 11:15pm AEST Sat 26/12/20)

Regards,

Total Telco Group Team

1300 484 511

 

  • Work Completed 11:15PM
  • Servers tested all OK!

26th Dec 2020
Total Telco Group Holiday Hours Christmas 2020

Total Telco Group will be closed over the Christmas period from Mon 21st Dec until Mon 4th Jan 2020 During this time, we will be operating with limited staff. Calls to 1300 484 511 will be answered by reception staff and important messages will be relayed as appropriate. Any faults, should be logged via the ticketing system. We will be ... Read More »

17th Dec 2020