About Us
Total Telco is all about customer support and serving your needs. We listen to our customers and deliver products that they want and need. Being a smaller size, engineering based Telco means we are more nimble than most.
Who Are We?
Total Telco Group was started in Sydney in 2013 by Stephen Morton and an experiences team of Telecommunication professionals, each with experience around what we consider to be the 3 foundations for a successful telecommunications firm (1. Technology, 2. Customer service, 3. Sales and business operations).
Over the past 6 or so years, we have grown and today employ a diverse crew of Australians. We now provide a wide range of telecommunications products right across Australia.
We focus on our customers, to ensure they have a good experience and stay with us for years to come.
Why Total Telco?
You are most likely wondering why you should choose Total Telco for your Telecommunications needs? The answer to this questions is our customer service.
To us, Customer Service is the most important reason why people choose us over all the other Telco Companies out there.
Generally, we also find once people have chosen Total Telco, they tend to stay as long term customers. We believe the reason is because we treat our customers with the respect and appreciation each and every customer deserves.
We don’t put a lot of time or money into sales, instead, we rely on organic growth that comes with high customer satisfaction, best of breed products, high quality services and excellent support.
Optimised For Speed?
Of course, in this industry, great customer service doesn’t mean a lot if our network is slow and unresponsive. This is why we have invested heavily to ensure our products are some of the highest performance products on the market today.
We focus heavily is providing the fastest, lowest latency and most reliable service possible to each and every one of our customers.
Total Telco doesn’t buy it’s telecommunications product from carrier aggregators, like other service providers. Instead, Total Telco buys it’s carrier services directly from the big telco, allowing us to provide higher performance products to our customers, while sparing them from the usual lack of customer focus larger Australian telcos are renowned for.
While all the other carriers and providers are busy advertising their service as the fastest and bickering about who provides the best speeds etc, our customers stay happy and content knowing they have found a little Telecommunications oasis.
"The guys at Total Telco did such a great job on our earlier projects, we now use them for all our smart city projects."
– Linda Clarke